Problems with MSN or IE Browser settings?

If you have troubles with your MSN or IE working correctly with the Basket please see the below information to help resolve some of the conflicting defaults on MSN and IE.

Thank you for writing to the MSN Explorer Support Team. I understand the importance of your concern and I will be glad to assist you.

This issue is usually caused by the high settings that you have in Internet Explorer (IE). In order to address this issue let us try to optimize Internet Explorer.

Before we proceed, let me first explain to you the significance of this process. Since IE is one of the major components of the MSN software, there are some MSN settings that are still dependent on it. If in case this was configured to high settings, several conflicts may occur within MSN Explorer. In order to avoid this from happening, we need to optimize IE.

1. Click �Start�, �Run� then type: �iexplore� (without apostrophes)
2. Click �Tools�, �Internet Options�
3. On the General tab, click

a. 'Delete' under Browsing history section
b. 'Delete all'
c. 'Yes'

4. Under Security, click �Internet�, �Default Level�, then �Apply�
5. Click �Privacy�, �Default�, then �Apply�
6. Under Advanced, click

a. �Restore advanced settings'
b. 'Restore Internet Explorer settings'
c. 'Apply' then 'OK'

If the issue remains, then please provide us with the exact version of MSN Explorer that you use. To determine the version, please follow these steps:

Option 1:

a. Open MSN and sign in.
b. Right-click on the MSN butterfly icon in the notification area or systems tray (near the clock).
c. Click on �System Information� or �About MSN�.
d. The MSN software version is listed next to MSN Internet Access or MSN Client in the list of components.

Option 2:

a. Open MSN and sign in.
b. Click on �Help and Settings�.
c. Click on �About MSN�.
d. The MSN software version is listed in the upper portion.

Option 3:

a. Right click on the butterfly icon you see on your desktop.
b. Click on the �Properties� button
c. Under the Shortcut tab, please click on �Find Target�
d. On the MSNCoreFiles window, locate �MSN6/MSN� (without the quotations). A butterfly icon represents it.
e. Once found, please right click on it and then select on �Properties�.
f. On the MSN6/MSN Properties window, please click on the �Version� tab.
g. The numbers across the �File Version� is the MSN Software version installed in your computer.
h. Click on �Cancel� to close the window.

We appreciate the opportunity of providing you assistance. Have a great day!

Sincerely,